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Managed and Field Maintenance

Divine Spectrum has a proven track records and experiences to provide managed services and first level maintenance field support to cover all critical network elements including tower, cabin, power supply and etc. The scope include 7x24 corrective maintenance and routine preventive maintenance.

 

The following Figure illustrates Divine Spectrum Managed Services Framework

 managed_services-_framework

Managed Services and Field Maintenance is to provide 24x7x365 coverage to maintain one network with Service Level Agreement (SLA) and driven by Key Performance Indicators (KPI). The major scope of works includes:

  • Front office to manage Trouble Ticket
  • Corrective Maintenance
  • Preventive Maintenance
  • Spare Part Delivery and Inventory Management
  • Reporting
 

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